Technology Resource Experts, LLC is looking for an experienced Cloud Software Engineer to join their rapidly growing team!

Description
Seeking a motivated, career and customer-oriented Queue Coordinator to join our team in the Annapolis Junction, MD or Texas location.

Position Desired Skills

• Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
• Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
• Help provide technical assistance and support for Workflow Management services
• Monitor and support ticket workflows
• Review, assign, reconcile and support the management of tickets throughout their lifecycle
• Help coordinate with IT service providers and communicate outages and plans for
• recovery

Qualifications
An active TS/SCI with polygraph is required.

High School and 4 years of customer service or Bachelor's degree and one year of Help Desk experience.

Shift
Sunday – Thursday 10 pm – 6 am

Physical Requirements

• Must be able to remain in a stationary position 50%
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations
• Working with Data
• Move about freely in a laboratory setting
• Repetitive Motions

Technology Resource Experts, LLC offers the very best compensation packages and the flexibility to let our employees decide what’s most important to them. No vesting schedule, no annual requirements for perks — we believe you should have the freedom to choose the benefits that work best in your life.

Employee Freedom of Choice
Our focus is on people first. We offer comprehensive and flexible compensation packages that match the best the industry has to offer and can be customized to fit your needs.

Our Benefits:

• 100% company-paid health, dental, and vision premiums
• Automatic company contributed Health Savings Account (HSA) up to $3,200 for families
• Up to 7 weeks of Paid Time Off (PTO) with no accrual 
• Automatic 401k Investment
• Paid 11 Federal Holidays
• BlueCross BlueShield Health Insurance
• Tuition/Training Reimbursement
• Access to Ravens season tickets in club level
• Company-paid golf events for your time and course fees